In CLIENTXCMS, email configuration is essential for maintaining seamless communication with your clients. The goal is simple: properly configure email sending to ensure deliverability and provide a professional experience for your users. Good configuration improves the reliability of your communications, builds trust, and ensures your important messages reach their destination.
Email is used for all automated communications: registrations, password resets, order notifications, invoices, etc.
You can manage email settings from:
Settings > General Settings > Email Settings
Correct SMTP configuration is crucial to prevent your emails from ending up in spam. Take the time to properly set up these options and regularly test your configuration.
Why Configure Email?
Automated email is at the heart of the client experience in CLIENTXCMS. It allows you to:
- Confirm your clients' registrations and orders
- Send invoices and payment reminders
- Notify clients of changes to their services
- Securely manage password resets
It's like having a personal assistant who automatically sends all your important mail 📬 — reliable, fast, and professional.
Basic Configuration
Identity Settings
These settings define how your emails will appear in your clients' inbox:
Sender address | (email address)
The email address that will appear as the sender of all your automated messages.
Use a professional address like [email protected] or [email protected].
Sender name | (text) The name that will appear next to the sender address in email clients. Usually your company or service name.
Client area domain | (URL)
The complete URL of your CLIENTXCMS installation (e.g.: https://demo.clientxcms.com).
Used to generate links in emails.
Message Customization
Opening greeting | (text) The welcome message that will appear at the beginning of each email. For example: "Hello" or "Dear customer".
Closing greeting | (text) The signature that will appear at the end of each email. For example: "Best regards, The ClientXCMS Team" or "Thank you for your trust".
Advanced Options
Disable emails | (checkbox) Prevents all emails from being sent from the system. ⚠️ Use only in development or maintenance.
SMTP Configuration
SMTP (Simple Mail Transfer Protocol) is the standard protocol for sending emails. Correct SMTP configuration ensures the deliverability of your messages.
CTXMailer - Professional Mail Service
CLIENTXCMS also offers CTXMailer, a fully integrated email hosting solution:
- Included in Premium and Enterprise plans (support + cloud hosting)
- Features: up to 20 mailboxes included, 15 GB storage, secure interface
- Option: available for other licenses at €3 / month
Learn more: https://clientxcms.com/ctxmailer
If you use CTXMailer, SMTP settings are provided automatically and deliverability configuration (SPF/DKIM) is simplified from the client area.
Connection Settings
SMTP Host | (server address) The address of your email provider's SMTP server.
SMTP Port | (number) The port used for SMTP connection. Standard ports are:
587: For TLS/STARTTLS (recommended)465: For SSL25: Standard port (often blocked by ISPs)
SMTP Encryption | (dropdown menu) The type of connection security:
- TLS: Recommended, uses port 587
- SSL: Secure alternative, uses port 465
- None: Not recommended except in local environment
Authentication
SMTP Username | (text) Usually your full email address or an identifier provided by your host.
SMTP Password | (password) The password associated with your SMTP account. For some services (Gmail, Office 365), you will need to use a specific app password.
For security reasons, always use a dedicated app password rather than your main email account password.
Testing and Validation
Test Configuration
After configuring your SMTP settings, it is essential to test the connection:
- Click the "Test SMTP Connection" button
- A test email will be sent to the configured address
- Check the reception and appearance of the message
Success Indicators
- ✅ Successful connection: Confirmation message displayed
- ✅ Email received: Check your inbox
- ✅ Good formatting: Email displays correctly
Troubleshooting
Common Errors
"scheme is not supported" The selected encryption protocol is not compatible with your server. → Solution: Try switching between TLS and SSL.
"Authentication failed" The provided credentials are incorrect. → Solution: Check your username and password. For Gmail/Office 365, use an app password.
"Connection timeout" The SMTP server is not responding. → Solution: Check the host and port. Make sure your firewall allows outgoing connections.
Best Practices
To optimize your email deliverability:
- Use a verified domain: The sender address must match your domain
- Configure SPF/DKIM/DMARC: These protocols authenticate your emails
- Avoid spam words: In your greetings and content
- Test regularly: Configuration can change over time
Configuration Examples
Gmail Configuration
SMTP Host: smtp.gmail.com
Port: 587
Encryption: TLS
Username: [email protected]
Password: [App password]
Office 365 Configuration
SMTP Host: smtp.office365.com
Port: 587
Encryption: TLS
Username: [email protected]
Password: [Account password]
OVH Configuration
SMTP Host: ssl0.ovh.net
Port: 465
Encryption: SSL
Username: [email protected]
Password: [Email password]
A well-configured email system is the foundation of a professional client relationship. Take the time to test and optimize your settings to ensure every message reaches its destination.